Returns & Exchanges

• Returned items must be unworn, unused, unaltered, and in their original condition.
• You may carefully try on your piece for fit and appearance, but the original LUMORYN Return Tag must remain attached, intact, and unaltered. Removing, cutting, replacing, or tampering with the tag will normally make the item ineligible for a change-of-mind return.
• Please include all original packaging, pouches, accessories, and certificates supplied with your order. Sets and bundles must be returned complete.
• This condition does not affect your rights if an item is faulty, damaged, incorrect, or not as described.

The following items are not normally eligible for a change-of-mind return:

1. Gift cards
2. Personalized, customized, or made-to-order pieces
3. tems clearly marked as Final Sale
4. Worn, used, altered, or customer-damaged items
5. Items with a removed or altered Return Tag or Hygiene Seal
6. Incomplete sets or items missing required packaging or accessories

A discounted item is not automatically considered Final Sale unless this is clearly stated before purchase.

These exclusions do not limit any mandatory rights you may have if an item is faulty, damaged, incorrect, or not as described.

• For hygiene reasons, earrings and other pierced jewelry are eligible for a change-of-mind return only if they are unworn and any Return Tag or Hygiene Seal supplied with the item remains attached and intact.
• Once a Hygiene Seal has been removed or broken, we may be unable to accept the item for a change-of-mind return where permitted by law.
• This does not affect your rights if the item arrives damaged, defective, incorrect, or not as described.

Contact our Customer Care team at support@lumoryn.com within 30 days of receiving your order.

Please include:

1. Your order number
2. The item you would like to return
3. Clear photographs if the item is damaged, defective, or incorrect

Our team will review your request and provide the correct return address and instructions. Please do not return your order to the address printed on the original parcel, as this may not be our designated returns facility.

Package the item securely, use a tracked shipping service, and keep your proof of postage until your return has been completed.

• For a change-of-mind return, the customer is responsible for return shipping. LUMORYN provides complimentary standard shipping worldwide, but complimentary outbound delivery does not include return postage.
• If your item arrives damaged, defective, incorrect, or materially different from its description, please contact us before sending it back. Once the issue has been reviewed, we will provide an appropriate return method or reimburse reasonable return-shipping costs where applicable.
• Please do not arrange a return for a faulty or incorrect item before receiving instructions from our Customer Care team.

• Eligible international orders follow the same 30-day return process.
• Contact our Customer Care team before sending your item so we can provide the correct return address and instructions for your location. For a change-of-mind return, you will need to arrange and pay for a reliable tracked shipping service.
• International transit times vary, and return processing begins once the parcel has reached our designated returns facility.

• Eligible items may be exchanged within 30 days for another available size, color, finish, or variant of the same design.
• Exchanges are subject to stock availability and approval after the original item has been received and inspected. Return-shipping conditions for change-of-mind exchanges are the same as those outlined above.
• If you would like a completely different design, please return the original item for a refund and place a new order.

• Once your return arrives, it will be inspected to confirm that it meets the return conditions.
• Approved refunds are normally issued to the original payment method within 5–7 business days after inspection. You will receive an email once your refund has been processed.
• Depending on your bank or payment provider, it may take an additional 5–10 business days for the funds to appear in your account.

• Because LUMORYN provides complimentary standard shipping worldwide, there is no original standard delivery charge to refund.
• Any optional express or priority delivery upgrade is generally non-refundable for a change-of-mind return, except where required by applicable law.
• Any sales tax or VAT collected by LUMORYN on an approved returned item will be refunded where applicable. Customs duties, import taxes, customs-clearance charges, or other fees paid directly to customs authorities, carriers, or third parties are outside our control and cannot normally be refunded by LUMORYN. You may be able to request reimbursement directly from the relevant authority or provider.

Please contact us as soon as possible at support@lumoryn.com and include:

• Your order number
• A brief description of the issue
• Clear photographs of the item
• Photographs of the packaging if it was damaged during delivery

Please do not wear, alter, or return the item until you receive our instructions.

Once the issue has been reviewed, we will arrange an appropriate solution, which may include a replacement, repair, refund, or another remedy available under applicable consumer law.