Shipping policy
e up to 48 hours to appear after the shipping confirmation is issued.
Please make sure the email address entered at checkout is correct and check your spam or promotions folder if you do not see our message.
Shipping Address and Order Changes
Please review your shipping address carefully before placing your order. LUMORYN cannot guarantee delivery when an address is incomplete, inaccurate or no longer accessible.
If you need to request an address correction or order cancellation, email support@lumoryn.com within 12 hours of placing your order. We will do our best to assist, but changes or cancellations cannot be guaranteed once processing has begun.
Customs, Duties and Import Taxes
International orders may be subject to import duties, taxes or customs charges imposed by the destination country. Unless expressly shown as included or prepaid at checkout, these charges are not included in your order total and are the customer’s responsibility. LUMORYN does not control these charges or the time an order may spend in customs.
Delayed, Lost or Damaged Orders
If your order appears to be delayed, tracking has stopped updating, or your package arrives damaged, please contact support@lumoryn.com with your order number. For damaged deliveries, include clear photographs of the outer packaging and the affected item so that we can review the issue promptly.
We may need to open an investigation with the delivery provider before confirming the appropriate resolution. Nothing in this policy limits any mandatory rights you may have under applicable consumer law.
If tracking shows that a package has been delivered but you cannot locate it, please first check the delivery area, ask other members of your household and, where appropriate, check with neighbours or building management. If the package remains missing, contact us promptly so that we can assist with the next steps.
Unsuccessful Delivery and Returned Packages
Delivery providers may make more than one delivery attempt or direct a package to a local collection point. It is the customer’s responsibility to monitor tracking updates and collect the package within any stated collection period.
If an order is returned because of an incorrect or incomplete address, refusal of delivery, failure to collect the package or repeated unsuccessful delivery attempts, please contact us. Where permitted by applicable law, additional shipping costs may apply before the order can be sent again.
Contact Us
For shipping or delivery questions, contact us at:
Please include your order number so that we can assist you more quickly.
